Shipping policy

Thank you for choosing to shop with NICOLE ROSS. We are a US-based online retail store specializing in a full selection of bag products. Dedicated to professional order management and reliable cross-border logistics services, we aim to ensure every customer’s bag purchase is carefully inspected, securely packaged and delivered within a stable and predictable shipping schedule.

1. Order Processing Time

All confirmed and fully paid bag orders will undergo internal order verification, product quality inspection and standard warehouse packaging within 1 to 3 business days after order confirmation. Processing operations do not run on weekends and official United States public holidays, during which all warehouse order handling will be paused.
During major promotional events and peak shopping periods with high order volumes, standard processing timelines may be moderately prolonged. We will issue official email alerts to customers promptly if notable processing delays occur, allowing buyers to stay updated with real-time order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are calculated dynamically based on package weight, overall dimensions and final shipping destination. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page prior to payment, with no hidden or incidental charges of any kind.
We offer uniform standard shipping service for all in-stock orders, with an estimated delivery timeframe of 15 business days after warehouse dispatch. This duration serves only as a preliminary reference. Actual parcel arrival may be affected by logistics carrier operational delays, cross-border customs audit progress, extreme weather conditions, regional logistics limitations and holiday service suspensions.

3. Shipment Confirmation and Order Tracking

Once your bag order completes all pre-shipping quality checks and is officially dispatched from our warehouse, you will receive an automated shipment confirmation email. This email contains your exclusive tracking number and matched logistics provider information for independent order monitoring.
Tracking system data will be activated and available for online inquiry within 24 to 72 hours after the logistics carrier picks up your package. Minor data synchronization delays are common in cross-border logistics. Please reach out to our support team for manual status verification if tracking information remains unupdated after 72 hours.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete and deliverable shipping addresses, valid zip codes and active contact details during checkout. Please carefully verify all delivery information before submitting your order to avoid logistics exceptions and delivery failures.
NICOLE ROSS will not be held accountable for misdelivery, failed delivery or parcel loss caused by inaccurate, incomplete or invalid address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to cover all reshipping expenses independently, and the original shipping fees are non-refundable.

5. Lost or Damaged Packages

If your parcel is confirmed lost during cross-border transit, please submit a formal loss review request to our customer support team within 2 calendar days after your expected delivery date. We will collaborate closely with logistics carriers to conduct a full investigation and provide a reasonable resolution as soon as possible.
Bag products may encounter impact, extrusion or friction during long-distance transportation, resulting in surface scratches, structural deformation or damaged accessories. If you receive defective or damaged goods, please contact our after-sales team within 24 hours of delivery receipt. You are required to provide clear, unedited photos of both the outer packaging and specific damaged product areas for official case verification. We will assess each case individually and resolve issues efficiently.

6. Bag Care and Usage Notice

All bag products sold in our store are crafted with diverse materials including genuine leather, durable canvas and high-grade synthetic fabrics. Each item is equipped with exclusive targeted care instructions suitable for its material properties. Customers are advised to follow official guidelines for daily use, ventilation storage and routine cleaning to preserve the product’s appearance and service life.
Any product fading, deformation, accessory damage or structural failure caused by improper cleaning, unsuitable storage environments, unauthorized disassembly modification or daily artificial misuse is defined as non-quality damage. NICOLE ROSS does not undertake after-sales liability, maintenance or compensation responsibilities for damage caused by irregular customer usage.

7. International Shipping and Customs Notice

All cross-border international shipments may be subject to import duties, customs clearance fees and other taxable charges in accordance with the trade policies and commodity supervision regulations of the destination country or region.
All customs-related fees and import expenses are the exclusive responsibility of the purchasing customer. Product prices and shipping fees charged by our store do not cover any customs or import taxes. We are not liable for package detention, mandatory return or disposal losses caused by unpaid customs fees or customer non-compliance with local import management rules.

8. Contact Information

For any inquiries, feedback or professional assistance regarding our shipping policies, logistics status and delivery services, please contact our official customer service team through the valid channels below:
Trade Name: NICOLE ROSS
Phone Number: +1 (512) 734-9260
Email: service@scottpaws.shop
Physical Address: 805 Anderson St, Franklin, LA 70538, United States